Real Detail Terms of Service

Effective Date: September 16th, 2024

By booking a service with Real Detail, either online or via phone, you agree to these Terms of Service. Please read the following terms carefully before making an appointment. Once an appointment is made, you are bound by the terms and conditions set forth below.

Real Detail offers a range of detailing services that may vary depending on the vehicle type. Prices and service packages are subject to change at our discretion and will be reflected on our website. All pricing adjustments are final at the time of booking.

Payment is required upon completion of the service. We accept cash, debit, and credit cards. Should a payment method fail, you must arrange an alternative method within 48 hours. After this period, we reserve the right to initiate a collection process.

Please ensure all personal items, money, and valuables are removed from the vehicle before the detailing service begins. Real Detail will not be held liable for any loss or damage to personal property, the vehicle being serviced, or the service location. Vehicles are cleaned at the customer’s own risk and must be able to withstand standard cleaning processes. Real Detail reserves the right to charge for any additional work not included in the booking at an hourly rate of $50. A 20% surcharge will be applied for jobs involving hazardous materials such as urine, vomit, or blood.

  foll0SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Real Detail LLC, you may receive messages related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries

Example: “Hello, this is a friendly reminder of your upcoming appointment with Real Detail LLC at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from (Real Detail LLC) at any time.”

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 25-35 SMS messages per week related to your car detailing appointments, billing inquiries, and follow-up messages. 

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from Real Detail LLC in the following ways:

• By submitting an online form

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly at 919-716-5282 to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://realdetailnc.com/contact-us/ or contact us at 919-716-5282.

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
• Message frequency may vary

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Real Detail LLC. This includes SMS messages for appointment scheduling, appointment reminders, online review requests, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://realdetailnc.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.

You may cancel or reschedule an appointment up to 48 hours before the scheduled time at no charge. For cancellations or rescheduling within 48 hours, a $40 fee will be charged. Failure to adhere to this policy may result in additional charges.

If there is clear evidence that our service did not meet the agreed-upon standard, Real Detail will redo the unsatisfactory portion of the service at no extra charge. All claims must be reported within 24 hours of service completion by phone, email, or text message. Photos of the unsatisfactory areas must be sent within this time frame.

Due to traffic or unforeseen circumstances, our technician may arrive late. Please allow for a 30-90 minute window for arrival. We will make every effort to inform you of any delays.

Occasionally, Real Detail may offer referral programs where you can earn credits by sharing a referral link with new customers. Referral credits may not be combined with other promotions. Real Detail reserves the right to adjust or void credits at its discretion and impose penalties for misuse of the referral program.

By accessing the Real Detail website, you agree to comply with our terms of use and all applicable laws. The content on the site is for personal, non-commercial use only, and may not be reproduced, modified, or distributed without permission.

Real Detail does not guarantee any specific outcomes and limits its liability to the total amount paid for the service. In no event shall Real Detail be liable for indirect, incidental, special, consequential, or punitive damages.

The laws of North Carolina govern this agreement. Any disputes arising from using our services or website will be resolved under the jurisdiction of North Carolina.