Privacy Policy for Real Detail

Effective Date: December 1st, 2024

At Real Detail, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect the information you provide to us, whether through our website, mobile application, or other communication channels.

We collect personal information that you voluntarily provide to us when you:

• Book a service
• Contact us via phone, email, or our website
• Sign up for promotions, newsletters, or other communications
• Participate in surveys or feedback requests

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Vehicle information (such as make, model, and condition)

We also collect non-personal information about your interaction with our website, including browser type, IP address, device type, and usage data. This helps us improve our website and services.

We use your personal information for the following purposes:

• To process and fulfill service bookings
• To provide customer support and respond to inquiries
• To send updates about your service, including reminders and promotions
• To improve our website and services based on user feedback
• To comply with legal requirements and protect our rights

Non-personal information is used to analyze website traffic, user behavior, and trends to improve the overall customer experience.

Real Detail LLC will not sell, trade, or rent your personal information such as phone numbers, texts, or SMS messages to third parties or affiliates. SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes. However, we may share your information with trusted service providers who help us operate our business, such as:

• Payment processors to handle transactions
• Communication platforms for email marketing or service notifications
• Third-party contractors or affiliates assisting in service delivery

We ensure that these partners adhere to strict data protection standards. Your information may also be shared if required by law or to protect the rights of Real Detail.

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that allow us to recognize you when you return and remember preferences, such as language or booking history.

You can adjust your browser settings to block cookies, but this may limit certain functionality on our website.

As a consumer, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: You can ask us to correct or update any inaccurate information.
• Erasure: You can request the deletion of your personal data under certain conditions.
• Restrict Processing: You can ask us to restrict the use of your data in certain situations.
• Data Portability: You can request that we transfer your data to another service provider or directly to you.
• Opt-out: You can opt out of marketing communications at any time by contacting us.

If you wish to exercise any of these rights, please contact us at [email protected].

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Real Detail does not knowingly collect personal information from children under the age of 13. If you believe that we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.

We may update this privacy policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The updated version will be posted on our website with the date of revision.

If you have any questions or concerns about our privacy policy or how your data is handled, please contact us at:

Real Detail
Phone: 724-302-9096
Email: [email protected]
Address: Clayton, NC